DHETY CHUSUMASTUTI; JAMALUDDIN MAJID; SUGIARSO, Brave Angkasa; EVA DESEMBRIANITA. The Implementation of Web-Based E-CRM in Improving Customer Satisfaction in Small and Medium Enterprises. JSI: Jurnal Sistem Informasi (E-Journal), [S. l.], v. 15, n. 2, p. 3251–3257, 2023. DOI: 10.18495/jsi.v15i2.128. Disponível em: https://jsi.ejournal.unsri.ac.id/index.php/jsi/article/view/128. Acesso em: 19 sep. 2024.