MAULIDYA IZZATI, Berlian. Customer Knowledge Management (CKM) untuk Meningkatkan Kualitas Layanan : Studi Literatur. JSI: Jurnal Sistem Informasi (E-Journal), [S. l.], v. 12, n. 1, 2024. DOI: 10.18495/jsi.v12i1.15. Disponível em: https://jsi.ejournal.unsri.ac.id/index.php/jsi/article/view/15. Acesso em: 19 sep. 2024.