Maulidya Izzati B. Customer Knowledge Management (CKM) untuk Meningkatkan Kualitas Layanan : Studi Literatur. JSI [Internet]. 2024 Aug. 4 [cited 2024 Sep. 19];12(1). Available from: https://jsi.ejournal.unsri.ac.id/index.php/jsi/article/view/15